Frequently asked questions
This section summarizes frequently asked questions about the device.
| Issue | Solution |
|---|---|
| The device does not charge. | Wait about 15 minutes while it is charging. If there is absolutely no battery level remaining, it may take some time to start charging. If charging does not start even after about 15 minutes, please contact the support center. |
| The device does not turn on. | Check the battery level. It may not start because there is no battery level remaining. If it does not turn on even after charging it, please contact the support center. |
| I want to check the supported languages. | Please refer to our website. https://pocketalk.link/uukzEu |
| I want to check what countries support global communication. | Please refer to our website. https://pocketalk.link/sim |
| “No Internet connection” is displayed and translation does not work. |
|
| The device gets hot sometimes while charging or during use. | The device may get hot while charging or during long periods of use. This is normal. |
| I want to know the registration procedure for wide extended warranty service. | Visit the following website and register as a user. https://pocketalk.link/5FZIrM This service is for users residing in Japan. |
| How do I continue using the device after the contract period with global communication ends (built-in eSIM)? | You can either renew (paid) from the dedicated website, or purchase and insert the dedicated global SIM card. For more details: https://pocketalk.link/BjbmO9 |
| Some functions are grayed out and I can't perform the operations described in the manual. | If your organization is using Pocketalk Ventana, the Ventana administrator may have restricted certain functions. Please contact your Ventana administrator. |