Pocketalk Ventana User Manual

Frequently Asked Questions (Q&A)

Here are some frequently asked questions about this product.

QuestionAnswer
I want to add my Pocketalk device to VentanaPlease contact our Ventana representative. When doing so, kindly provide the following three pieces of information: IMEI1, IMEI2, and Product model (Pocketalk S, Pocketalk S Plus, Pocketalk S2, Pocketalk S2 Plus). Also, for security reasons, please ensure that the email address of your organization’s Ventana Admin user is included in the sender or CC.
I want to remove a Pocketalk device
The settings reflected in the Ventana Remote Device Setup cannot be received by the devicePlease try the following:
  1. Restart the device
  2. If the screen is turned on, press the power button to turn it off, press either the power button or talk button to turn it on, and press the power button again.
    Power button, talk button

    Note: The above method may force the connection to Ventana. You might see a brief flash of a circle, which indicates that the device is updating.

  3. Perform [Settings] - [Reset] - [Restore factory settings]
The translation history is not reflected in the Dashboard First, please check that the Save Translation History toggle is turned on in the Ventana Settings > Security screen. (Please refer to “Record Translation History”) If you are using a Pocketalk S series with software version 1.0.81 or earlier, there will be a time lag of about one day before translation history is reflected. Please perform a software update.
I failed to log in several times and my account has been locked. How can I unlock it? If your account is locked due to multiple failed login attempts, an email with the subject "Notification of login error" will be sent to you automatically. You can unlock your account by clicking the "Unlock account" link in the email. If you are unable to perform the above steps, the lock will be automatically removed after 30 days.

Print