Introduction

Thank you for using the Pocketalk management tool, “Ventana.”

Ventana is a Mobile Device Management (MDM) solution that allows you to centrally monitor and manage multiple Pocketalk devices under your organization. By using Ventana, you can monitor the usage status of all devices, including when and on which device translations were made, as well as how many times translations were conducted between which languages. This information can be viewed by individual devices or for groups, along with additional capabilities.

The various data collected by Ventana can also be exported in CSV format. Additionally, in the event of device loss or theft, Ventana offers excellent security features, such as the ability to remotely lock devices to prevent unauthorized use.

For an overview of Ventana, please also visit the product site “Ventana”.

Recommended Environment

OS
  • Windows
  • macOS
Browser
  • Chrome
  • Edge
  • Safari

Ventana User Account Types

There are four types of Ventana users, each with associated privileges. Management and operations can be handled using these four levels of user accounts. When adding a user, please refer to the following table and assign the appropriate user account type.
Add / Deactivate / Change Roles of Users

Account TypeSummaryRole
AdminAll operations are available.
  • Set/perform at the organization level.
    • Organization account settings
    • Setting to toggle [Record Translation History] (On/Off)
    • Create/Delete [Groups]
  • Settings for each group
    • Assign a device to a group, add member(s)
    • Set up [Remote Settings]
EditorAll operations are available only for the [Groups] the user is associated with.
  • Cannot create or delete [Groups].
  • Can only export translation log data for devices in the groups the user is assigned to.
  • Can view statistical information (dashboards) from groups the user is not associated with.
Viewer/History

Can view device information for the [Groups] the user is associated with.

  • Cannot create or delete [Groups].
  • Can view [Times Translated], [Translation From/To] information in the [Reports].
  • Can access translation history for devices linked to the user's associated group. (This is a major difference from Viewer/Log privileges).
Viewer/Log

Can view device information for the [Groups] the user is associated with.

  • Cannot create or delete [Groups].
  • Can view [Times Translated], [Translation From/To] information in the [Reports].
  • Exporting translation log data is not available.

NOTE

Ventana Admins will receive the following types of notification emails at their registered email address:

SIM expiration notification for registered devices
Your Pocketalk Global eSIM data has expired.
30-day prior SIM expiration notification for registered devices
Your Pocketalk Global eSIM data is expiring soon.
Report download notification
Report has been downloaded.
User invitation link expiration notification
The user invitation link has expired.
System Update Schedule
Ventana Update Notification